UpBoard Privacy Policy

1. Information We Collect

We collect information needed to operate the service, including name, email address, role, dealership, branch, language preferences, profile settings, and authentication information.

We also process operational data created while using UpBoard, including queue activity, customer-session history, pipeline/deal status, schedule records, time-off and trade requests, notifications, product/deal metrics, professional profile performance history, and manager/coaching workflow records.

2. How We Use Information

We use information to provide dealership workflow tools, keep your session secure, show real-time queue and pipeline updates, manage schedules, calculate business metrics, support professional profile history, send service notifications, troubleshoot issues, and improve UpBoard.

3. Dealership and Professional Profile Data

Some data is controlled by the dealership workspace, such as operational reports, queue records, delivery status, sales pipeline history, and schedule records. Some profile data may follow your UpBoard account, including verified career history and performance summaries, subject to permissions and privacy controls.

4. Notifications

UpBoard may send service notifications about queue status, deal status, schedule changes, approvals, tasks, and account activity. You can manage notifications in the app or through your device settings.

5. Support and Diagnostics

If you contact support or submit a problem report, we may collect your message, account email, dealership, app version, device/browser information, screen size, network status, and relevant technical details to investigate and resolve the issue.

6. Sharing

We do not sell personal information. Data is visible only to authorized users in your dealership workspace, authorized managers/admins, and UpBoard personnel or service providers when needed to operate, secure, or support the service.

7. Security

We use safeguards such as HTTPS, session-based authentication, rate limiting, permission checks, and hashed passwords. No system is perfect, but we work to protect your information and limit access based on role and dealership permissions.

8. Retention and Deletion

You can request or initiate account deletion in the app. Personal account information is deleted or deactivated according to our deletion process. Certain dealership business records may be retained when required for legal, security, tax, accounting, audit, or legitimate dealership recordkeeping purposes.

9. Your Choices

You can update profile details in Settings, manage notification permissions, contact support, request access or correction, and initiate account deletion. Dealership admins may control access to dealership workspace data.

10. Children

UpBoard is a business tool for dealership employees and authorized users. It is not intended for children under 18.

11. Contact

Questions about privacy or data practices: support@upboardapp.com.